At Wiztex, we know that our customers, collectors and parents alike, have the highest standards when it comes to authenticity and safety. We are committed to offering only genuine, high-quality plush products that comply with strict European safety regulations.

1. AUTHENTICITY GUARANTEE

We guarantee that every product sold on Wiztex.de is a genuine, high-quality product sourced through verified production channels.

• Design accuracy: Our plush toys are manufactured to match the exact proportions, colour palettes and unique details (such as embroidery and stitching) of the characters they represent.
• Official partnership: We work directly with established production lines to ensure that the materials and designs meet the high standards expected of the Wiztex brand.
• Anti-counterfeiting measures: Unlike inferior imitations found on unverified marketplaces, Wiztex products feature reinforced stitching, high-density filling and high-quality fabrics that do not shed or lose their shape.

2. TOY SAFETY AND COMPLIANCE (EU STANDARDS)

Safety is our top priority. All soft toys sold by Wiztex are tested to meet or exceed international toy safety standards:

• CE-Certified: All products bear the CE mark, which confirms compliance with EU Directive 2009/48/EC on the safety of toys.

• EN 71-certified: Our products are tested in accordance with European standard EN 71 (parts 1, 2 and 3), which covers the following:

• Mechanical and physical properties: It is ensured that no small parts can easily come loose (choking hazard).

• Chemical migration: It is ensured that the dyes and fabrics are free of toxic lead, phthalates or heavy metals.

3. HIGH-QUALITY MATERIALS

We do not use cheap, recycled waste materials. Every Wiztex soft toy is made from:

• Skin-friendly fabrics: Ultra-soft, hypoallergenic crystal velour or PV plush.

• High-quality filling: 100% high-quality PP cotton (A-grade) for maximum ‘cuddliness’ and durability.

• Odourless production: Our toys are free from the strong chemical odours often associated with cheap products from factories.

4. QUALITY CONTROL PROCESS

Every single item undergoes a three-step inspection before leaving our factory:

• Sewing integrity: Checking for loose threads or weak seams.

• Symmetry check: Ensuring that facial features and limbs are perfectly aligned.

• Cleanliness: A final vacuuming and lint removal to ensure your soft toy arrives in pristine condition.

5. TRANSPARENCY FOR CONSUMERS

If you have any doubts about the origin or safety certifications of a particular product, we are happy to provide transparency. You can request a declaration of conformity or specific material data for any item in our collection by contacting info@wiztex.de