§ 1 General Provisions, Scope of Application of the General Terms and Conditions

1.1 All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions (hereinafter "GTC") in the version valid at the time of the order. Deviating terms and conditions shall only apply if they have been expressly agreed to in writing.

1.2 The contracting party is wiztex, Brückenstr. 7, 37213 Witzenhausen, Germany, Telephone: +49 (0) 6436-509-0, Fax: +49 (0) 5542-6134177, E-Mail: info@wiztex.de, Managing Director: Sidra Khan, Brückenstr. 7, 37213 Witzenhausen, Germany, VAT identification number: DE 351280347 (hereinafter referred to as "Seller").

1.3 For the purposes of these Terms and Conditions, customers can be both consumers and businesses (hereinafter referred to as "Customer"). Consumers, as defined in these Terms and Conditions, are natural persons who enter into contracts for purposes that are outside their trade, business, or profession. Businesses, as defined in these Terms and Conditions, are natural or legal persons or partnerships with legal capacity who, when entering into a contract with the seller, are acting in the course of their trade, business, or profession.

§ 2 Conclusion of contract, contract design

2.1 1. The wiztex website merely represents a sales brochure.

By presenting its products on its website, wiztex is merely inviting customers to submit offers (orders). The order confirmation sent by email does not constitute a purchase agreement.

2.2 A purchase agreement is only concluded upon dispatch of our order confirmation, which we will send you by e-mail immediately after receipt of your order, but at the latest upon delivery of the goods, and which constitutes acceptance of wiztex's declaration.

2.3 When ordering via our online shop, the ordering process comprises a total of 4 steps.

Steps. In the first step, select the desired product. In the second step, enter

Your customer data, including billing address and any differing details.

Enter your delivery address. In the third step, choose your payment method. In the last step...

In this step, you have the option to enter all information (e.g., name, address,

to enter and, if necessary, correct the payment method and ordered items before

You can submit your order to us by clicking on "Pay now".

§ 3 Storage of the contract text

We save your order and the order details you entered. We will send you an order confirmation with all order details via email. As soon as the goods have been shipped to you, you will receive an order and shipping confirmation with all tracking information via email. Finally, you can view your orders at any time via your customer account (if you have created one).

§ 4 Right of withdrawal for consumers

The following right of withdrawal applies only to consumers:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

IMPORTANT: Returned goods must be unworn and unwashed.

and if they have the original labels attached, then we will take them back.

To exercise your right of withdrawal, you must inform us (wiztex, Brückenstr. 7, 37213 Witzenhausen, Germany, Phone: +49 (0) 5542-6134177, Email: info@wiztex.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of withdrawal does not apply if the seal has been removed after delivery.

§ 5 Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

To

Wiztex

Brückenstr. 7,

37213 Witzenhausen

Telephone: +49 (0) 5542-6134177

Email: info@wiztex.de

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase

the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notifications on paper)

Date

(*) Please delete as appropriate.

§ 6 Extras

All extras received by the customer as part of special promotions for orders exceeding a certain purchase value must be returned if the order is returned in whole or in part and the required minimum order value is no longer met. If the customer fails to return the extra, even though the unreturned portion of the order no longer meets the minimum order value for the extra, or if the entire order has been returned, the customer will be charged for the extra.

§ 7 Prices and shipping costs

All prices include VAT, plus shipping costs. Shipping costs can be found on our website. Delivery and Shipping: We ship with DHL or another carrier of our choice.

7.1 Free returns

At Wiztex.de, we want you to love your new plush toy. If you are not 100% satisfied with your purchase:

• No cost to you: We offer free returns for all orders within the 14-day cancellation period.
• Return label: Simply contact us and we will provide you with a prepaid return label.

7.2 How do you return your item?

1. Request a label: Contact our support team by email at info@wiztex.de or via WhatsApp at 0176 6634 9898 and provide your order number.
2. Pack the plush toy: Place the item back into the shipping box in its original condition (with tags).
3. Return the package: Attach the free return label we have provided and drop off the package at the designated shipping point (e.g. DHL Parcel Shop).
4. Get your refund: Once your return has been received and inspected at our warehouse in Witzenhausen, we will process your full refund.

7.3 Processing time for returns
Inspection: We typically inspect returned items within 1-2 working days of receipt.

Refund: Once approved, your refund will be processed immediately. The credit will appear in your original payment method (PayPal, credit card, etc.) within 5–10 business days, depending on your bank.

§ 8 Shipping Information

8.1 We only deliver within Germany and Austria.

8.2 Unless expressly stated otherwise in the product description, all offered items are ready for immediate dispatch within the specified delivery and shipping times, calculated from the time you send your order to us.

§ 9 Payment methods

9.1 Payment methods

Payment can be made by credit card, Klarna invoice, PayPal, Apple Pay, or Google Pay. We reserve the right to exclude certain payment methods.

9.2 Payment by credit card

We accept the following credit cards: MasterCard, Visa, and American Express. When paying by credit card, your account will be charged upon delivery of the goods.

9.3 Payment via PayPal

When paying via PayPal, you will be redirected from the order process to the payment service provider's website and make the payment yourself.

9.4 Purchase on account

When purchasing on account, the invoice amount is due for payment to our external partner Klarna Bank AB (publ) on the calendar day specified in the invoice (30 calendar days after the invoice date). The payment method "purchase on account" is not available for all offers and requires, among other things, a successful credit check by Klarna Bank AB (publ). If, after a credit check, the customer is granted the option to purchase on account for certain offers, the payment will be processed in cooperation with Klarna Bank AB (publ), to whom we assign our payment claim. In this case, the customer can only make a legally valid payment to Klarna Bank AB (publ). Even when purchasing on account via Klarna, we remain responsible for general customer inquiries (e.g., regarding goods, delivery times, shipping), returns, complaints, cancellations, and shipments or credit notes. The General Terms and Conditions of Klarna Bank AB (publ) apply.

9.5 Apple Pay

When paying via Apple Pay, you can use the debit or credit cards stored in your iCloud account.

9.6 Google Pay

When paying via Google Pay, you can use the debit or credit cards stored in your Google account.

§ 10 Warranty

10.1 If you are a consumer and place an order with us for a purpose that cannot be attributed to your commercial or professional activity, the warranty is governed by the statutory provisions.

10.2 If you place your order with us as a business, the following applies:

10.2.1 The customer must inspect the delivered goods immediately upon delivery, insofar as this is possible in the ordinary course of business. If a defect is discovered, we must be notified immediately. If the customer fails to do so, the goods are deemed approved, unless the defect was not apparent upon inspection. If such a defect becomes apparent later, notification must be given immediately upon discovery; otherwise, the goods are also deemed approved with respect to this defect. Section 377 of the German Commercial Code (HGB) remains unaffected. The customer is not released from their duty to inspect even in the event of recourse by the supplier pursuant to Section 478 of the German Civil Code (BGB). If, in such cases, the customer fails to notify us immediately of a defect claimed by their customer, the goods are also deemed approved with respect to this defect.

10.2.2 In the event of a defect, we are entitled to determine the method of subsequent performance, taking into account the nature of the defect and the legitimate interests of the customer. Subsequent performance is deemed to have failed after the third unsuccessful attempt. This provision does not apply in the case of recourse under Section 478 of the German Civil Code (BGB).

10.2.3 In the event of subsequent performance due to defects, we are only obligated to bear the necessary expenses, in particular transport, travel, labor, and material costs, insofar as these are not increased by the fact that the goods were moved to a location other than the customer's registered office or branch. This provision does not apply in the case of recourse under Section 478 of the German Civil Code (BGB).

10.2.4 The customer's warranty claims, including claims for damages, expire after one year. This does not apply in the case of recourse under Section 478 of the German Civil Code (BGB) or in the cases of Section 438 Paragraph 1 No. 2 of the German Civil Code (BGB) and Section 634a Paragraph 1 No. 2 of the German Civil Code (BGB). This also does not apply to claims for damages due to injury to life, body, or health, or due to gross negligence or willful misconduct on the part of us or our agents.

§ 11 Liability for damages and reimbursement of expenses

11.1 If you are a consumer and place an order with us for a purpose that cannot be attributed to your commercial or professional activity, we are liable for damages in accordance with the statutory provisions.

11.2 If you place your order with us as an entrepreneur, the following applies in the event of our contractual liability for damages in accordance with clauses 10.2.1 to 10.2.4:

11.2.1 If the claims are based on an intentional breach of duty by us, our representatives, or vicarious agents, we are liable for damages in accordance with statutory provisions. If the claims are based on a grossly negligent breach of duty by us, our representatives, or vicarious agents, liability is limited to foreseeable damages that typically occur.

11.2.2 If we or our representatives or agents have culpably breached an obligation whose fulfillment is essential for the proper execution of the contract, whose breach jeopardizes the achievement of the purpose of the contract and on whose compliance the customer regularly relies – and there is no case of liability under the statutory provisions – then liability is limited to the foreseeable, typically occurring damage.

11.2.3 Unless otherwise stipulated in clauses 10.2.1 and 10.2.2, our liability for damages is excluded. The same applies to recourse claims asserted against us as the supplier pursuant to Section 478 of the German Civil Code (BGB).

11.3 The exclusions and limitations of liability pursuant to clause 10.2 also apply to other claims, in particular tort claims or claims for compensation for wasted expenses instead of performance.

11.4 The exclusions and limitations of liability pursuant to clause 10.2 do not apply to existing claims under Sections 1 and 4 of the Product Liability Act or to culpable injuries to life, body, or health. They also do not apply if we have assumed a guarantee for the quality of our goods or for successful performance or a procurement risk, and the guaranteed event has occurred or the procurement risk has materialized.

11.5 We are only liable for assuming a procurement risk if we have expressly assumed the procurement risk in writing.

11.6 Unless the limitation of liability pursuant to clause 10.2 applies to claims arising from product liability under Section 823 of the German Civil Code (BGB), our liability is limited to the compensation paid by the insurance company. If this compensation is not paid or not paid in full, we are liable up to the amount of the insurance coverage. This clause does not apply to culpable injury to life, body, or health.

§ 12 Customer Service

For questions, complaints, or claims, please contact us. You can reach us Monday to Friday from 10:00 AM to 6:00 PM (CET) by phone at +49 (0) 5542-6134177 or by email at info@wiztex.de.

§ 13 Legal system, place of jurisdiction

13.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

13.2 For consumers who conclude the contract for a purpose that cannot be attributed to their professional or commercial activity, the mandatory provisions of the law of the state in which they have their habitual residence remain unaffected by this choice of law.

13.3 The place of jurisdiction for all disputes arising from the contractual relationship is, provided the customer is a merchant, a legal entity under public law or a special fund under public law, the registered office of our company in Witzenhausen.

§ 14 Miscellaneous

14.1 The contract language is German.

14.2 Should one or more provisions of these General Terms and Conditions be invalid, the remaining provisions of the contract shall remain unaffected. Insofar as such provisions are invalid, statutory law shall apply to the contract.

14.3 Retention of title

The delivered goods remain the property of wiztex until full payment has been received.

Section 15 Data Protection

The customer's personal data, which Wiztex collects within the framework of a

Business relationship information will be provided for the purpose of

Order processing data is stored and used, and may be shared with affiliated companies. All data is

The data will of course be treated confidentially. The data will be processed in accordance with applicable regulations.

Wiztex's privacy policy applies, and the data collected, stored, and used is used accordingly.

These data protection regulations are available [here] in printable form.

Section 16 Online Dispute Resolution and Consumer Arbitration

Online dispute resolution pursuant to Article 14(1) of the ODR Regulation:

The European Commission provides a platform for online dispute resolution (ODR),

which you can find at https://ec.europa.eu/consumers/odr/ .

The company Sterntaler is generally neither willing nor obligated to

in a dispute resolution procedure before a consumer arbitration board according to the VSBG

to participate.