Wiztex.de operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Wiztex.de is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal information when you visit the website, use it, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and sharing of your personal information.

Please read this privacy policy carefully. By using and accessing any of the services, you confirm that you have read this privacy policy and agree to the collection, use, and disclosure of your data as described herein.

What personal data do we collect or process?

When we use the term "personal data," we are referring to information that identifies you or another person or can be directly linked to you. Personal data does not include information that has been collected anonymously or anonymized to such an extent that identification or association with you is not possible. Depending on how you interact with the services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from that personal data:

• Contact details including name, postal address, billing address, delivery address, telephone number and email address.
• Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including username, password, security questions, configurations and settings.
• Transaction information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Communication with us , including the information you provide when communicating with us, for example, when you send a request to customer support.
• Device information including information about the device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about your interaction with the services, such as how and when you interact with or browse the services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you. We collect data, among other things, when you create an account, access or use the services, communicate with us, or otherwise provide us with your personal data.
• Automatically via the services: We collect data from your device, when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers: We collect data, among other things, when we instruct service providers to activate certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third-party providers

How do we use your personal data?

Depending on how you interact with us or which of our services you use, we may use personal data for the following purposes:

• Provision, customization, and improvement of services. We use your personal data to provide you with our services. This includes, but is not limited to, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, for example, by recommending products based on your purchases. This may also include using your personal data to better customize and improve our services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing and promotional messages via email, SMS or post, and to show you online advertisements for products or services for the Services or other websites, also based on items you have previously purchased or added to your shopping cart, as well as other activities related to the Services.
  Legal basis for marketing activities:
  • Consent pursuant to Art. 6 para. 1 lit. a GDPR
  • Legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR (e.g. direct marketing)
  
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the services and register an account, you are responsible for protecting your account login information. We strongly recommend that you do not share your username, password, or other login information with anyone.
• Communication with you. We use your personal data to provide you with customer support and effective services, to respond to your inquiries promptly, and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or to respond to lawful legal proceedings, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce the terms and policies.

Legal basis for processing

We process personal data on the basis of:
• Article 6 paragraph 1 letter b GDPR (performance of a contract)
• Article 6 paragraph 1 letter a GDPR (consent)
• Article 6 paragraph 1 letter c GDPR (legal obligation)
• Article 6 paragraph 1 letter f GDPR (legitimate interest)

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include the following:

• In the case of Shopify, these are providers and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• We share personal information with business and marketing partners who provide marketing services and show you ads. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• If you request us to do so, or otherwise give your consent, to share certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the services, our rights and the rights of our users or others.

Relationship with Shopify

The services are hosted by Shopify, which collects and processes personal data about your access to and use of the services to provide and improve them. Data you submit to the services is shared with Shopify and with third parties, who may be located in countries other than your country of residence, to provide and improve the services for you. To protect, grow, and improve our business, we also use certain advanced Shopify features that include data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and your rights, please see the Shopify Consumer Privacy Policy . Depending on where you reside, you can exercise certain rights regarding your personal data listed here. Link to the Shopify Privacy Portal . For data transfers to third countries, we use the standard contractual clauses approved by the EU Commission.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on those websites. Information that you make available in public or semi-public places, including information that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by any third party. The inclusion of such links by us does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Data from children

The services are not intended for use by children, and we do not knowingly collect personal information from children who are under the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that this information be deleted. At the time this Privacy Policy becomes effective, we are not aware of "disclosing" or "selling" (as defined by applicable law) personal information from individuals under the age of 16.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." Furthermore, information you send us may also be subject to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

We store personal data for:
• Order data: 10 years (legal retention requirements)
• Account details: until your account is deleted
• Marketing data: until you withdraw your consent

Your rights and options

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may refuse your request to the extent permitted by law.

• Right of access/information. You may have the right to request access to the personal data we have stored about you.
• Right to erasure. You may have the right to request that we delete the personal data we hold about you.
• Right to rectification. You may have the right to request that we correct any inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Managing your communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you choose to opt out, we may still send you non-promotional emails, for example, about your account or orders you have placed.

You can exercise these rights where indicated in the services, or by contacting us using the contact details provided below. For more information about how Shopify uses your personal data and your rights, including rights regarding the data processed by Shopify, please visit https://privacy.shopify.com/en.

Exercising these rights will not cause you any disadvantages. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may appoint an authorized representative to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly to us. We will respond to your request promptly, in accordance with applicable law.

complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you have the right to object to our decision by contacting us using the contact details provided below or by submitting your complaint to the relevant data protection authority. A list of the relevant data protection supervisory authorities for the European Economic Area is available here. You can access it here .

International broadcasts

Please note that we may transfer, store and process your personal data outside of the country where you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country that has been shown to provide an adequate level of protection.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, adjust the "Last Updated" date accordingly, and provide the notification required by applicable law.

contact

Should you have any questions regarding our data protection practices or this privacy policy, or if you wish to exercise any of your rights, please contact us by telephone at [phone number], by email at info@wiztex.de, or by mail at Brückenstraße 7, Witzenhausen, 37213, Germany. For the purposes of applicable data protection laws, we are the data controller for your personal data. Telephone: +49 5542 6134177

Controller within the meaning of the GDPR:
Wiztex – Owner: Sidra Khan
Brückenstraße 7, 37213 Witzenhausen, Germany
Email: info@wiztex.de
Telephone: +49 5542 6134177

A data protection officer was not appointed, as there is no legal obligation to do so.

Cookies and similar technologies

We use cookies, pixels and similar tracking technologies to operate the website, provide features, measure performance and display personalized advertising.
For more information, please see our cookie policy.

Competent supervisory authority:
The Hessian Commissioner for Data Protection and Freedom of Information
https://datenschutz.hessen.de/